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Inbound 101
Inbound 101

Despite the proliferation of social channels as a communication media, the phone remains the preferred communication channel for most customers. Learn how to create an IVR and handle inbound calls with the Aheeva Contact Center Solution. We walk you through the process, step-by-step, while we build an IVR from scratch, that not only greets your callers warmly but also connects them to the right agents.